Privacy Policy – How jet7 Collects, Uses, and Protects Your Data
At jet7, protecting your personal information is a core responsibility. This Privacy Policy explains exactly what data we collect from Bangladesh players, how we use it, who we share it with, and the rights you hold over your own information.
Six Privacy Principles jet7 Stands By
These six commitments summarise how jet7 approaches data protection for every player on the platform. The full legal policy text follows in the sections below.
Minimal Data Collection
jet7 collects only the personal data that is strictly necessary to operate your account, process payments, verify your identity, and meet legal obligations. We do not collect data speculatively or for undisclosed purposes.
No Sale of Personal Data
jet7 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to provide and improve the jet7 service.
256-bit SSL Encryption
All data transmitted between your device and the jet7 servers is protected by 256-bit SSL encryption. Stored personal data and financial records are protected by industry-standard encryption at rest.
Your Rights Over Your Data
You have the right to request access to, correction of, or deletion of your personal data held by jet7. Requests are processed within 30 days of receipt via the support team at [email protected].
Defined Retention Periods
jet7 retains personal data only for as long as necessary for the stated purpose or as required by applicable law. Account data is retained for a minimum of five years following account closure for anti-money-laundering compliance.
Breach Notification
In the event of a data breach that poses a risk to your personal information, jet7 will notify affected players within 72 hours of becoming aware of the incident, including details of what occurred and what steps are being taken.
Contents
- 01 Who We Are
- 02 Data We Collect
- 03 How We Use Your Data
- 04 Legal Basis for Processing
- 05 Data Sharing
- 06 Cookies & Tracking
- 07 Data Retention
- 08 Data Security
- 09 Your Rights
- 10 Children's Privacy
- 11 Third-Party Links
- 12 Marketing Communications
- 13 International Transfers
- 14 Policy Updates
- 15 Contact Us
1 Who We Are
This Privacy Policy is issued by jet7 ("jet7", "we", "us", "our"), the operator of the online sports betting and casino platform accessible at jet7.io. jet7 operates as an offshore online gambling platform and is the data controller responsible for all personal data collected through the platform and its associated services.
This policy applies to all registered players, visitors to the jet7 website, and any individual whose personal data is processed by jet7 in connection with the use of our services. It governs all personal data processing activities, including data collected via the website, mobile browsers, customer support communications, and payment processing channels.
By creating an account on jet7 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform and request account closure.
2 Data We Collect
jet7 collects personal data from you in two principal ways: information you provide directly when registering or using the platform, and information collected automatically through your interaction with our services.
Information You Provide Directly
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Account registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Account registration |
| Verification Documents | National ID, passport scan, proof of address, payment method proof | KYC verification on request |
| Financial Data | bKash/Nagad/Rocket mobile wallet numbers, Visa/Mastercard partial details, transaction history | Deposits and withdrawals |
| Account Credentials | Username, hashed password, security preferences | Account registration |
| Support Communications | Live chat transcripts, email correspondence, complaint records | Customer support interactions |
Information Collected Automatically
When you access or use the jet7 platform, we automatically collect certain technical and behavioural data, including:
- Device and browser data: IP address, device type, operating system, browser type and version, screen resolution.
- Usage data: Pages visited, games played, betting history, session duration, click-path data, and feature interactions.
- Geolocation data: General geographic location derived from your IP address. We do not collect precise GPS-level location data.
- Cookie and tracking data: Data collected via first-party cookies and session tokens as described in Section 6 of this policy.
Sensitive Data: jet7 does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If any such data is incidentally received, it will be deleted without further processing.
3 How We Use Your Data
jet7 uses your personal data exclusively for the purposes set out below. We do not use your data for any purpose that is incompatible with the original purpose for which it was collected without obtaining your renewed consent.
- Account creation and management: To register your account, verify your identity, maintain your account profile, and communicate account-related information to you.
- Service delivery: To provide access to sports betting markets, live casino games, slot games, and all other features available on the jet7 platform.
- Payment processing: To facilitate deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests to your verified payment method.
- Identity verification (KYC): To verify that you meet the 21+ age requirement and to confirm the accuracy of the personal information you have provided, in accordance with anti-money-laundering obligations.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, collusion, bonus abuse, and other prohibited activities on the platform.
- Responsible gaming compliance: To monitor for indicators of problem gambling behaviour and to facilitate the application of player-requested responsible gaming tools such as deposit limits and self-exclusion.
- Customer support: To respond to your queries, complaints, and requests submitted via live chat or email.
- Legal compliance: To comply with applicable laws, regulatory requirements, court orders, and law enforcement requests.
- Service improvement: To analyse aggregated, anonymised usage data in order to improve platform performance, game selection, and user experience.
- Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. See Section 12 for opt-out details.
4 Legal Basis for Processing
jet7 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing that is necessary to perform the contract between you and jet7, including account management, payment processing, and service delivery.
- Legal obligation: Processing that is required to comply with applicable legal obligations, including anti-money-laundering regulations, age verification requirements, and responses to lawful law enforcement requests.
- Legitimate interests: Processing carried out for the legitimate interests of jet7, including fraud detection, platform security, responsible gaming monitoring, and service improvement, provided these interests do not override your fundamental rights and freedoms.
- Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — primarily in the context of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Withdrawing Consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting the jet7 support team at [email protected] or by using the unsubscribe mechanism included in any marketing email. Withdrawal of consent does not affect the legal validity of processing conducted before the withdrawal.
5 Data Sharing and Disclosure
jet7 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for each stated purpose.
Service Providers
jet7 engages trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These providers include:
- Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard network processors, for the purpose of facilitating deposits and withdrawals.
- Identity verification providers: Third-party KYC and anti-money-laundering screening services used to verify player identity and age.
- Game software providers: Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and other licensed game studios that power the casino games available on the platform. These providers receive only the minimum data necessary to operate the game session.
- Customer support infrastructure: Live chat and helpdesk platform providers that process support communications on behalf of jet7.
- Fraud detection services: Specialist providers that analyse transaction and behaviour data to identify prohibited activities.
Legal and Regulatory Disclosure
jet7 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where we are required to do so by law, court order, or lawful request. We will only disclose the minimum data required to comply with such requests and will, where legally permitted, notify the affected player of the disclosure.
Business Transfers
In the event of a merger, acquisition, sale of assets, or restructuring of jet7's business, personal data held by jet7 may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer that materially affects the processing of their personal data, and the acquiring entity will be required to honour the terms of this Privacy Policy.
No Third-Party Marketing: jet7 will never share your personal data with third-party advertisers, marketing networks, or data brokers for the purpose of serving you advertisements from other companies.
6 Cookies and Tracking Technologies
jet7 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your browser when you visit a website. The following categories of cookies are used on jet7:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your logged-in session, remember your language preference, enable secure payment flows | Session / up to 24 hours |
| Functional | Remember your responsible gaming settings, preferred game lobby view, and notification preferences | Up to 12 months |
| Analytics | Collect anonymised usage statistics to improve platform performance and game selection | Up to 13 months |
| Fraud Prevention | Identify unusual login patterns and detect automated bot activity | Up to 6 months |
Strictly necessary cookies cannot be disabled as they are essential to the operation of the jet7 platform. You may configure your browser settings to block or delete functional and analytics cookies; however, doing so may affect the functionality of certain platform features. jet7 does not use third-party advertising cookies or cross-site tracking cookies.
7 Data Retention
jet7 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
- Active account data: Retained for the full duration of your active account, plus a minimum of five (5) years following account closure, to satisfy anti-money-laundering and financial record-keeping obligations.
- Identity verification documents: Retained for a minimum of five (5) years from the date of verification or from account closure, whichever is later.
- Transaction records: All deposit, withdrawal, and betting records are retained for a minimum of five (5) years from the date of the transaction.
- Customer support records: Live chat transcripts and email correspondence are retained for three (3) years from the date of the interaction.
- Marketing consent records: Records of consent to receive marketing communications are retained for as long as the consent remains active, plus two (2) years following withdrawal of consent.
- Technical logs and session data: Server logs and session data are retained for a maximum of thirteen (13) months.
At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Data that has been anonymised to a standard where individuals cannot be re-identified may be retained indefinitely for analytical and statistical purposes.
8 Data Security
jet7 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
- Transmission security: All data exchanged between your browser or mobile device and the jet7 servers is encrypted using 256-bit SSL/TLS protocols.
- Storage security: Sensitive personal data, including identity documents and financial information, is encrypted at rest using AES-256 encryption.
- Access controls: Access to personal data within jet7's internal systems is restricted on a strict need-to-know basis. All internal access is logged and subject to regular review.
- Password security: Player passwords are stored as salted cryptographic hashes. jet7 does not store plaintext passwords and cannot retrieve your password if it is forgotten.
- Two-factor authentication: Players are strongly encouraged to enable 2FA on their accounts to provide an additional layer of protection against unauthorised login.
- Penetration testing and vulnerability management: The jet7 platform is subject to periodic security assessments to identify and remediate vulnerabilities.
Your Role in Security: While jet7 takes all reasonable steps to protect your data, you are responsible for maintaining the confidentiality of your account credentials. jet7 will never ask for your password via email, live chat, or any other channel. If you suspect your account has been compromised, contact the support team immediately via live chat or at [email protected].
9 Your Rights Over Your Personal Data
Subject to applicable law, you hold the following rights with respect to the personal data jet7 holds about you. To exercise any of these rights, please contact the jet7 support team at [email protected] with the subject line "Data Rights Request – [Your Username]". jet7 will acknowledge your request within 5 business days and provide a full response within 30 calendar days.
- Right of access: You may request a copy of the personal data jet7 holds about you, along with information about how it is being processed.
- Right to rectification: You may request the correction of any inaccurate or incomplete personal data held about you.
- Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jet7's legal retention obligations. Note that data subject to mandatory anti-money-laundering retention periods cannot be deleted on request during those periods.
- Right to restriction of processing: You may request that jet7 restricts the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
- Right to data portability: You may request that jet7 provides your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to object: You may object to the processing of your personal data where that processing is based on legitimate interests. jet7 will assess whether compelling legitimate grounds for the processing override your interests, rights, and freedoms.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
10 Children's Privacy
jet7 is strictly an adults-only platform. Access to and use of the jet7 platform is prohibited for any individual under the age of 21. jet7 does not knowingly collect personal data from individuals under the age of 21.
If jet7 becomes aware that personal data has been collected from an individual under 21, the relevant account will be closed immediately, all bets placed by that account will be voided, all deposited funds will be returned to the originating payment method, and all personal data associated with the account will be deleted without delay.
If you are a parent or guardian and believe that your child has registered an account on jet7, please contact the support team immediately at [email protected] so that the account can be closed and the data removed.
11 Third-Party Links
The jet7 platform does not contain links to third-party websites. All navigation within jet7.io remains within the jet7 domain. In the event that jet7 introduces links to third-party resources in the future, those websites will operate under their own independent privacy policies, and jet7 will not be responsible for the data practices of those third parties.
Game software provided by third-party studios (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and others) is rendered within the jet7 platform environment. These providers process limited session data necessary to operate the game. Their data handling is governed by their own privacy frameworks, which are separate from this policy.
12 Marketing Communications
jet7 may send you promotional emails, bonus notifications, and platform update messages if you have provided your consent to receive such communications during the registration process or at a subsequent point.
You may opt out of marketing communications at any time using one of the following methods:
- Clicking the "Unsubscribe" link present in the footer of any marketing email sent by jet7.
- Updating your communication preferences in the account settings panel.
- Contacting the jet7 support team via live chat or at [email protected] and requesting to be removed from the marketing list.
Opting out of marketing communications does not affect the delivery of transactional and account-related messages such as deposit confirmations, withdrawal notifications, KYC requests, account security alerts, and responses to support queries. These communications are necessary for the operation of your account and cannot be disabled while the account remains active.
Opt-Out Processing Time: Opt-out requests are processed within 5 business days. You may receive up to one further marketing communication after submitting an opt-out request while the request is being actioned.
13 International Data Transfers
jet7 operates as an offshore platform. In the course of providing our services, your personal data may be transferred to, stored in, or processed in jurisdictions outside of Bangladesh. This may occur, for example, when data is processed by our game software providers, payment processors, or customer support infrastructure, some of which may be located in countries other than Bangladesh.
Where personal data is transferred internationally, jet7 takes reasonable steps to ensure that the receiving party provides an adequate level of data protection, including through contractual data processing agreements that incorporate appropriate safeguards for the protection of personal data.
By registering an account on jet7 and accepting this Privacy Policy, you consent to the international transfer of your personal data as described in this section.
14 Updates to This Privacy Policy
jet7 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. The "Last updated" date at the top of this policy indicates when the most recent revision was made.
Where material changes are made to this policy — particularly changes that affect your rights or the purposes for which we process your data — jet7 will notify registered players via email to the address on file and by displaying a prominent notice on the platform for a minimum of 14 days prior to the changes taking effect.
Your continued use of the jet7 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and request account closure prior to the effective date of the change.
15 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data jet7 holds about you, please contact the jet7 data support team using the details below. All privacy-related inquiries are handled by trained staff and are treated with strict confidentiality.
Privacy Inquiries: Email: [email protected] — please use the subject line "Privacy Request – [Your Username]" and provide a clear description of your query or request. jet7 will acknowledge your inquiry within 5 business days and provide a full response within 30 calendar days.
Support is available 24 hours a day, 7 days a week via live chat on the jet7 platform, and during standard business hours via email. All support communications are conducted in English and Bengali. Response times via live chat average 2 to 5 minutes. Email responses are typically delivered within 24 hours.
Operating timezone: Bangladesh Standard Time (BST, UTC+6).
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